Thank you for shopping at Tools Terminal. We appreciate your business and want to ensure your
satisfaction with our products. Please read the following refund policy carefully.

  • Eligibility for Refund:
    *To be eligible for a refund, the item must be unused and in the same condition that you received it. It
    must also be in the original packaging.
    *Items that are damaged, used, or not in their original condition may not be eligible for a refund.
    *Refund requests must be made within 12 hours of receiving the product.
    *The product has to be checked if there’s any physical damage or not during the delivery person is
    present. No complain about Physical Damage will be entertained after the delivery is completed by the
    delivery person.
  • Any technical issue found (that is not visible with bare eyes and can only be found after the product
    has been installed) need to be informed within 12 hours of receiving the product.
  • Refund Process:
    To initiate a refund, please contact our customer service team at toolsterminaltech@gmail.com or
    +8801834658872
    with your order number and details of the issue.
    Our team will review your request and notify you of the approval or rejection of your refund.
    If your refund is approved, it will be processed, and a credit will automatically be applied to your original
    method of payment within 7-10 business days.
  • Late or Missing Refunds:
    If you haven’t received a refund within the specified time frame (5 to 7 working days after initiating
    refund), please check your bank account again and contact your card issuer bank or MFS. It may take
    some time before your refund is officially posted.
    If you’ve done all of this and still have not received your refund, please contact us at
    toolsterminaltech@gmail.com
  • Changes to this Refund Policy:
    We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect
    immediately upon posting on our website.
    By making a purchase on our website, you agree to and accept the terms of this refund policy. If you
    have any questions or concerns, please contact our customer service team.
  • Returns Due to Non-Delivery:
    If a product is returned to us due to non-delivery (e.g., incorrect address provided), the customer will be
    responsible for any additional shipping charges.

Thank you for shopping with Tools Terminal.